You can return or exchange any unused or defective merchandise by mail. You can also start a return request by using the return request form. Returns made within 30 days of the order shipment date will be refunded to the original form of payment. Returns made after 30 days of the order shipment date will be refunded in the form of online store coupon code sent to the original order shipping address.
From time to time, Lucky Scruff may run a sale or promotion listing our products at a lower price. If this happens and you recently placed an order we will refund you the difference if your receipt date (the day your order was delivered) is within 48 hours of the sale date. You must notify us via email at [email protected], note your order number and "Price Match" in the subject line... we'll take care of the rest.